Diagnosis
When your customer reports a problem, the Diagnosis module collects and organizes all the relevant information about the issue and suggests possible solutions.
Four Easy & Affordable Paths to Resolution
One size does not fit all when it comes to resolving customer disputes. We've created a swift resolution platform to eliminate endless meetings, complicated integration or overblown budgets. Each module is built to maximize fair outcomes for both parties. With Modria, a majority of problems can be resolved without human intervention.
Choose your modules or setup a free consultation and we'll help you decide.
Our Modular Dispute Resolution System
Negotiation
The Negotiation module enables the parties to discuss the matter directly and on the record. Our advanced algorithmic tools work out points of contention and enable rapid agreement.
Mediation
If the parties are unable to resolve the issue through negotiation, the Mediation module provides an impartial third party to help clarify issues and brainstorm options.
Arbitration
If no mutual agreement is forthcoming, the Arbitration module enables the parties to select a decision maker who examines the facts in the matter and renders a decision.
Special Features your Users will Love.
At any point in the process, users can easily upload documents, images and videos to help them explain their perspectives.
No Hosting or Development Costs.
Modria’s tools are available as SAAS (Software as a Service), meaning there are no hosting or development costs.
Fast Site Access. Anytime, Anywhere.
Users can access the site directly through Modria’s web page, or on your web site via APIs. This means fast, easy access—anytime, anywhere.
Want more details? We’d love to hear from you. Get in Touch