We help you resolve all types of complaints …

    Business

  • Product or service not delivered or provided
  • Product or service not as described
  • Product damaged
  • Poor customer service
  • Poor quality of service
  • Billing dispute
  • Refund / credit not provided
  • Unfair / misleading reviews

    Government

  • Property Assessment Appeals
  • Small claims
  • Neighbor to neighbor disputes
  • Right of way disputes
  • Ordinance violations
  • Property tax appeals
  • Consumer complaints

The Modria proven, scalable platform, built by a team of the world’s top online dispute resolution experts and leading technologists from Silicon Valley, helps companies resolve any complaint type.

Complaints happen

They’re unavoidable. What your businesses does to address them can be the difference between winning customers for life and losing them forever—not to mention the negative multiplier effect of customer complaints filtering out to colleagues and friends.

We Resolve Any Volume of Complaints

With the Modria platform, no complaint volume is too large. Our systems work across borders and with high volume, low value transactions. We have resolved over 60 million disputes per year, twenty times more than any other online dispute resolution provider.

Our software, developed over the past 20 years, can resolve the vast majority of disputes without requiring human intervention, saving you and your organization time and money. In those cases where human intervention is required to handle disputes, Modria’s worldwide network of qualified, pre-screened mediators and arbitrators can help to deliver fair outcomes affordably.

Work with Modria so that you can get back to what you do best—growing your business.

What next? Find out more about what we do. See Our Work