Businesses and government agencies rely on Modria Resolution Center to turn their disputes into fast and fair resolutions.
And so can you.

Modria Resolution Center
For Businesses

Our proven, scalable technology and industry leading expertise:

  • Resolves customer disputes swiftly and fairly.
  • Reduces both customer support costs and legal risks.
  • Increases customer loyalty.

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Modria Resolution Center
For Government Agencies

Our proven, scalable technology and industry leading expertise:

  • Enables you to get caseloads online swiftly.
  • Delivers efficient case management and real-time reporting.
  • Improves citizen satisfaction and your organization’s efficiency and morale.

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Some of Our Customers

Meet Colin—He Invented This.

Colin Rule is not only the founder of Modria, but is regarded as one of the world's leading dispute resolution experts and a pioneer in the burgeoning field of online dispute resolution.

Meet the Modria Team

The small-claims court for the 21st century.

The team behind the service already helped companies like eBay and PayPal solve more than 400 million cases.

Modria will be the place consumers and businesses will go to resolve any type of dispute.

Modria's Fairness Engine: Justice On Demand.

Research shows a Fairness Engine can boost customer purchases by almost 20 percent.

About Modria

Disputes? We love them. Really.

Whether you call them disputes, appeals, complaints, issues or problems, the fact is, they can be difficult to manage.  Modria's proven, scalable resolutions platform helps get problems resolved swiftly, effectively and at a low cost. At the heart of the Modria solution is online dispute resolution which uses technology to help parties resolve a problem. Deliver increased satisfaction and brand loyalty.

Learn more about:

Modria Resolution Center – for Businesses
Modria Resolution Center – for Government Agencies
Modria Resolution Center – for ADR Organizations

Your customers deserve better. So do you.

We've seen every possible complaint and dispute imaginable. Our team pioneered the world's first online dispute resolution system over 20 years ago. 400,000,000 disputes later, we really know what we're doing. Depend on us to provide you with the solution to all your dispute problems.

Learn More About the Team

Resolve your customer complaints from anywhere.

24/7 accessibility so your customers can get quick resolution through any web connected device anytime and anywhere in the world.

Learn More About Our Products

60 million customers can't be wrong.

We created and scaled the online dispute resolution systems that eBay and PayPal use to resolve more than 60 million disputes a year. Many of the top dispute resolution firms in the world have chosen Modria as their online solution. Let us create a Modria solution that fits your needs perfectly so that you can get back to doing what you do best: growing your business.

Our Four-step Process Learn More

1
Diagnosis
2
Negotiation
3
Mediation
4
Arbitration

What People are Saying

  • What would happen is that we would have mountains and mountains of paperwork, things coming in the mail, people calling, things like that, now with Modria, it’s in one spot.

     

    Modria helps with transparency between the tax office and the taxpayer because they get to see everything from start to finish. They get to see what the appraisers are saying to them, they can go in at any point and look at the status of their appeal.

    Ryan Vincent

    Revaluation Deputy Assessor, Durham County, North Carolina

  • For us, Modria helps us organize our work and our processes, and our public inquiries and our response times. And that’s invaluable.

     

    It allows us to communicate with [taxpayers] in the manner they’re most comfortable getting communication, and that in it by itself takes a lot of tension out of the conversation.

     

    There is no other product out there that compares to Modria right now.

    Ed Crapo - Property Appraiser, Alachua County, Florida
    Ed Crapo

    Property Appraiser, Alachua County, Florida

  • We had 38,000 appeals in 2011, and we reduced those to about 18,000 this year.

     

    Our people love it, because they can come in the morning, and the first thing they do is check the appeals in Modria. We’re doing about 80% faster on the ones that have come in online that are using the Modria platform.

     

    Modria we think is going to be a part of our life for a long time, as long as you keep doing what you’re doing.

    David Fitzgibbon - Chief Appraiser, Fulton County, Georgia
    David Fitzgibbon

    Chief Appraiser, Fulton County, Georgia

  • When you’ve got 6,000 appeals, the first thing you have to do is you have to get a hand truck for the boxes and you have to haul them all down. Now we don’t have to do that—we electronically transmit them to the Board of Review.

     

    It was the right decision because it was cost-effective, I didn’t have to put a lot of my personal resources into it, and with my staff who processes it, they find it a lot easier to deal with.

    Errol Williams
    Erroll Williams

    Assessor for Orleans Paris, LA

  • Modria is onto something—there is a strong global need for greater efficiencies in the way we resolve disputes, and no one knows more about this space than the Modria team.

    rob-chesnut
    Rob Chesnut

    Former SVP Trust & Safety, eBay Former Assistant US Attorney at the US Attorney's Office

  • There must be an efficient and effective way to resolve disputes on the internet, and in my opinion Modria is the leader in finding the best AND MOST EQUITABLE, approach.

    mitch-kapor
    Mitch Kapor

    Partner at Kapor Capital

  • Looks like a dream team including many of those who have been leading the way with ODR.

    Avrom
    Avrom Sherr

    Director of the Institute of Advanced Legal Studies, University of London

  • Modria turns the problems of dispute resolution into an opportunity. Pretty neat trick!

    esther-dyson
    Esther Dyson

    EDventure Holdings

  • Bogus consumer reviews pose a serious challenge to the consumer review industry, and Modria’s ODR offering is an essential part of the solution.

    eric-goldman
    Eric Goldman

    Associate Professor, Santa Clara University School of Law Director, High Tech Law Institute

What are you waiting for?

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