Customer issues, resolved.

Businesses the world over resolve their customers’ issues
quickly and effectively with Modria and so can you.

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Businesses

Our proven, scalable technology and industry leading expertise:

Resolves customer disputes swiftly and fairly.
Reduces both customer support costs and legal risks.
Increases customer loyalty.

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Agencies

Our proven, scalable technology and industry leading expertise:

Delivers swift, fair outcomes for your customer disputes.
Reduces case backlogs.
Improves organizational efficiency.

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Customers and Partners

Meet Colin—He Invented This.

Colin Rule is not only the founder of Modria, but is regarded as one of the world's leading dispute resolution experts and a pioneer in the burgeoning field of online dispute resolution.

Meet the Modria Team

About Modria

Complaints? We love them. Really.

Modria's proven, scalable resolutions platform helps get customer problems resolved swiftly, effectively and at a low cost. At the heart of the Modria solution is online dispute resolution which uses technology to help parties resolve a problem. Delight your customers and increase brand loyalty.

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Your customers deserve better. So do you.

We've seen every possible complaint and dispute imaginable. Our team pioneered the world's first online dispute resolution system over 20 years ago. Four hundred million disputes later, we really know what we're doing. Depend on us to provide you with the solution to all your dispute problems.

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Resolve your customer complaints from anywhere.

24/7 accessibility so your customers can get quick resolution through any web connected device anytime and anywhere in the world.

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60 million customers can't be wrong.

We created and scaled the systems that eBay and PayPal use to resolve more than 60 million disputes a year. Many of the top dispute resolution firms in the world have chosen Modria as their online solution. Let us create a Modria solution that fits your needs perfectly so that you can get back to doing what you do best: growing your business.

Our Four-step Process Learn More

1

Diagnosis

2

Negotiation

3

Mediation

4

Arbitration

What People are Saying

Modria turns the problems of dispute resolution into an opportunity. Pretty neat trick!

Esther Dyson
There must be an efficient and effective way to resolve disputes on the internet, and in my opinion Modria is the leader in finding the best AND MOST EQUITABLE. approach.

Mitch Kapor

Partner at Kapor Capital
Modria is onto something—there is a strong global need for greater efficiencies in the way we resolve disputes, and no one knows more about this space than the Modria team.

Rob Chesnut

Former SVP Trust & Safety, eBay Former Assistant US Attorney at the US Attorney's Office
Bogus consumer reviews pose a serious challenge to the consumer review industry, and Modria’s ODR offering is an essential part of the solution.

Eric Goldman

Associate Professor, Santa Clara University School of Law Director, High Tech Law Institute